Using Your Cell Phone In Italy: 5 Options For Staying Connected (2025)

Staying connected when traveling in Italy is easier than ever. In this guide, I share all you need to know about choosing the best way to use your cell phone in Italy.

Whether you’re mapping out your next destination, keeping in touch with family back home, or capturing photos to document your trip, you’ll need reliable access to your cell phone while you’re in Italy. But, with different plans and options available, choosing the best one can be a little overwhelming.

No worries! Let’s break down the five most common ways to use your phone during an Italy trip, along with their pros and cons. By the end of this guide, you’ll have a clear idea of which will work best for your trip along with other tips for staying connected while you’re in Italy.

All prices mentioned in this post are current as of the post publish date.

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Don’t have time to read the full post? No problem! Here’s a quick summary of the different options for using your cell phone in Italy. Check out the pros, cons, and costs to find the best solution for your trip.

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Option1: eSIM-My Favorite Way To Stay Connected In Italy

eSIMs are quickly becoming one of the easiest and most flexible ways to stay connected abroad. Unlike a traditional SIM card, which you physically insert into your phone, an eSIM is a digital version that you download directly onto your phone. If your phone supports eSIM technology, you can buy a plan before you leave, download it to your phone, and activate it the moment you land in Italy. No need to hunt for a SIM card at the airport! 

Pros:

• Convenient Setup: Download the eSIM before you leave, and you’re ready to go when you land in Italy.
• Immediate Connectivity: No waiting in line at a shop for a local SIM card.
• Cost-Effective: I always uses Airalo to purchase my eSIMs. They offer 6 six different plan starting as low as €4.50 ($5.00) for a week and 1GB of data and go up to €31.00 ($34.00) for 30 days of service with 20GB of data. And there’s no need to worry if you’re about to use up your data because you can easily top off your plan by adding more data to your eSIM with their easy to use app.

Cons:

• Device Compatibility: Not all phones are eSIM-compatible, so double-check that your device supports it before your trip. To find out if your phone will work with an eSIM go to Go to Settings > Cellular. If the “Add eSIM” is available, it means that your device supports eSIMs.
• Limited Voice Services: eSIM plans focus on data only, so if you need to make phone calls, you’ll need to rely on apps like WhatsApp or Facebook Messenger. If you need to receive call from home from someone who doesn’t have access to the WhatsApp or Facebook Messenger apps then an eSIM isn’t the best option for you.

Note: Remember to completely shut off the cell data and phone number of your regular phone line in your phone’s settings.

Airalo eSims: What I Use When I’m In Italy

With eSIMs from Airalo, you can download and install a digital data pack for over 200 countries/regions and get connected anywhere in the world as soon as you land. I love it because it’s a convenient, flexible, and cost-effective option for reliable internet access in Italy.

Benefits of Airalo eSIM for Travelers

Global Coverage

Airalo provides coverage in over 200 countries (when you sign up you can pick coverage in an individual country, region, or global coverage) ****allowing you to maintain connectivity no matter where you go.

Flexibility in Plans

You can choose from a variety of plans tailored to your needs, including options for specific countries, regions, or global coverage. This flexibility allows you to select a plan that best fits the duration and data requirements of your trip.

Cost-Effective Solution

Using an Airalo eSIM can significantly reduce roaming charges compared to traditional SIM cards or international plans offered by carriers. With competitive pricing, you can avoid the hassle of purchasing a local SIM cards when you arrive at your destination.

Easy Installation

The installation process is straightforward and can be completed digitally via a QR code, eliminating the need for physical SIM card exchanges. This convenience means you can activate your data plan as soon as you arrive without visiting a store.

No Hardware Required

Since Airalo uses eSIM technology, there’s no need to carry extra hardware like portable WiFi devices. This is especially beneficial for solo travelers or those who prefer to travel light.

Data Sharing Capability

Airalo eSIMs allow users to create hotspots, enabling multiple devices to connect simultaneously. This is useful for sharing internet access with friends or using multiple devices like tablets and laptops.

Secure Connections

Airalo emphasizes security by providing encrypted connections, which helps protect your data while browsing or using apps during your travels.

User-Friendly App and Great Support

The Airalo app simplifies the process of managing your eSIM, allowing you to buy additional data packages or switch between plans easily during your trip. Also, if you run into any challenges easy to connect with their support staff via the chat in the Airalo app or with WhatsApp.

Learn more about Airalo eSIMs.

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Option 2: International Roaming Plan With Your Current Provider

This is probably the easiest option to use your cell phone in Italy and, as you might expect, the priciest one as well.

If you’re looking for a hassle-free solution, you can stick with your current cell phone provider and ask about their international roaming plans. Essentially, you’ll be using your same number and plan, with calls, texts, and data just as you would at home. You’ll be able to call home or make international calls. The catch? You’ll be paying a daily fee for the convenience.

Pros:

• Seamless—you don’t need to mess around with changing SIM cards or learning new settings.
• Keep your existing phone number and contacts.
• Your phone is ready to go the moment you land.

Cons:

• The cost can add up fast if you’re staying in Italy for an extended time.
• You’re charged on the days you use your phone—so even a quick text or check-in can trigger a full day’s fee.

Here are some examples of how the international roaming plans work for two of the major cell phone providers in the United States as of the date of this post:

AT&T International Day Pass

AT&T is my cell phone provider when I’m home in the US. If I’m traveling to Italy and absolutely need to be able to receive phone calls on my regular phone number for work or other reasons, I use AT&T’s International Day Pass.

At $12 per day for the first line and $6 for each additional phone line on the same account, it allows you to use your domestic AT&T plan while in Italy. That means unlimited data, talk, and text—on the days you use it.

The nice thing is that you’re only charged for the first 10 days in a billing cycle. After that, no matter how many more days you’re in Italy, you won’t be charged extra for that cycle. So if you are a couple traveling to Italy using AT&T you’ll have a billing cycle cap of $120 for the first line and $60 for the second line.

How it works if you’ll be in Italy between two billing cycles:

• First Billing Cycle: If you use your phone for 10 days, you’ll be charged $120 ($12 per day for 10 days).
• Second Billing Cycle: If your trip crosses over into a new billing cycle, the charges start again. So, if you use the plan for 5 more days, you’ll be charged another $60.

If you’re traveling for 15 days and your trip spans two billing cycles, you’ll pay $180 in total for 15 days of usage.

Verizon TravelPass

If you’re with Verizon, their TravelPass is a similar option at $10 per day. Unlike AT&T, Verizon doesn’t cap your charges, so if you’re staying longer, it can get costly. You can use unlimited data, talk, and text, but after the first 2GB of high-speed data each day, your speed is reduced to 3G. And also keep in mind there are no discounts for additional lines.

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Option 3: Local Italian SIM Card

Purchasing a local SIM card is another option for using your cell phone in Italy. You can find SIM cards from major Italian providers like TIM, Vodafone, or Wind Tre. Most airports or phone stores sell them, and you can choose from a range of prepaid options that fit your usage.

Pros:

• Cost-Effective: Expect to pay anywhere from €12.99 to €39.99 ($15.00 to $44.00), depending on how much data and how many minutes you want. For example, TIM’s Tourist SIM offers 200 minutes and 50GB of data for just €24.99 ($28.00).
• Good Coverage: The major providers in Italy offer strong coverage across most regions.
• Flexible Plans: Prepaid options let you choose the amount of data and calls that suit your needs—no overpaying for unused services.

Cons:

• Phone Compatibility: Your phone must be unlocked to use a local SIM card.
• Initial Setup: You’ll need to find a store upon arrival, purchase the SIM, and set it up—which might not be ideal after a long flight.

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Option 4: Portable Wi-Fi Device Hotspot

If you’re traveling with a group or have multiple devices that need to stay connected, a portable Wi-Fi device (sometimes called a “pocket Wi-Fi”) is worth considering for using your computers, iPad or cell phone in Italy . You can rent one from a company like WiTourist before your trip and pick it up at the airport or have it shipped to your hotel. This device creates a personal Wi-Fi hotspot that you can connect your phone, tablet, or laptop to.

Pros:

• Multiple Devices: Share the connection with several devices at once, making it perfect for families or groups.
• Flexible Plans: Rent for just the days you need it, with data packages that match your expected usage.

Cons:

• Rental Costs: Daily rental fees can add up, especially for longer trips.
• Battery Life: You’ll need to keep it charged throughout the day, which can be a hassle when you’re out sightseeing.

SOLIS Portable Wi-Fi Device:

If you expect to be traveling abroad an a regular basis you might consider purchasing your own Wi-Fi hotspot device from SOLIS.

Global Coverage

• Wide Reach: Solis provides connectivity in over 130 countries, making it a reliable option for international travel. This extensive coverage allows travelers to stay connected without worrying about local SIM cards or roaming charges.

No SIM Card Required

• Convenience: The device does not require a SIM card, simplifying the setup process. Travelers can easily connect to the internet upon arrival without needing to purchase or install a local SIM.

Multiple Device Connectivity

• Connect Up to 10 Devices: The Solis hotspot can connect up to 10 devices simultaneously, making it ideal for families or groups traveling together. This feature allows everyone to access the internet without needing multiple connections.

Portable Power Bank

• Dual Functionality: In addition to providing Wi-Fi, the Solis device can also function as a power bank, allowing users to charge their smartphones and other devices on the go. This is particularly useful during long travel days.

Flexible Data Plans

• Pay-As-You-Go Options: Solis offers various data plans, including pay-per-day options and bulk data purchases, allowing travelers to choose plans that fit their needs and budget. This flexibility helps avoid unnecessary costs associated with traditional international data plans.

User-Friendly App

• Easy Management: The accompanying app allows users to manage their data plans, check usage, and even switch between networks for optimal connectivity. This straightforward interface enhances the overall user experience.

Reliable Internet Access

• Consistent Connectivity: Users report that Solis provides a reliable internet connection, often better than using their phone as a hotspot. This is especially beneficial in areas with limited public Wi-Fi options.

Cost-Effective

• Savings on Roaming Fees: By using Solis, travelers can avoid high roaming charges from their mobile carriers, making it a cost-effective solution for staying connected abroad.

Learn more about SOLIS portable WIFI hotspots .

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Option 5: Using Wi-Fi Only

If you’re looking to save as much as possible or don’t need to be constantly connected, relying on Wi-Fi only is a free and easy option. Most hotels and vacation rentals will have WIFI and Italy has plenty of places where you can connect to Wi-Fi, from cafes to hotels and even some public spaces. As long as you’re not in a rural area, you’ll probably be able to find a Wi-Fi network when you need one.

Pros:

• No Extra Costs: You avoid any data charges by sticking to Wi-Fi.
• Perfect for Light Users: If you’re only checking email or messaging occasionally, this might be all you need.

Cons:

• Limited Availability: You might not always have access to Wi-Fi, especially in rural areas or while on the move.
• Inconvenience: It can be a hassle to constantly hunt for Wi-Fi spots, and public networks may not be secure.

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Download WhatsApp Before Your Trip

If there’s one app you’ll want to have on your phone while traveling in Italy, it’s WhatsApp.

Many Italian businesses, including hotels, restaurants, and tour operators, prefer WhatsApp for communication, making it an essential app for your trip.

This popular messaging app is widely used across Europe, including Italy, for everything from texting friends and family to making calls. Whether you’re messaging your hotel about check-in details or coordinating plans with Italian family and friends, WhatsApp is a must-have for easy and cost-effective communication.

The beauty of WhatsApp is that it works over Wi-Fi or mobile data, so you can send messages, photos, and videos, or make voice and video calls without using your regular texting or call plan. This is especially helpful if you’re trying to avoid international roaming fees or are using a local SIM or eSIM that might not include voice services.

One thing to keep in mind: Make sure your family and friends back home also have WhatsApp installed before you leave. That way, you can easily stay in touch no matter where you are. And if you’re using an eSIM or local SIM card in Italy, WhatsApp will continue to work seamlessly with your original phone number, so you don’t need to worry about giving out a new contact number.

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Making Local Calls in Italy

Whether you’re booking a table at a restaurant, calling for a taxi, or confirming tour details, knowing how to make local calls in Italy will make your trip smoother.

Local Calls Using Your Phone Carrier’s International Plan

If you’re using an international roaming plan (like the AT&T International Day Pass or Verizon TravelPass), and you need to call a local number in Italy making calls is just like making a call back home.

But to successfully connect to a local number you’ll have to add a few digits when you make the call. Dial 011 (the exit code for calling outside of the US) and then 39 (the country code for Italy) before dialing the local number.

Local Calls Using A Local SIM

When dialing an Italian number, always start with the country code +39, even for local calls. For example, if you’re calling a restaurant in Florence, you’ll dial +39 followed by the local number. Most local numbers in Italy have 10 digits, and the +39 country code ensures your call is routed properly. If your plan doesn’t include many minutes, you can always rely on WhatsApp for voice calls, which uses your data plan instead of deducting minutes.

Local Calls Using an eSIM

If you have an eSIM card, you’ll need to make your local calls with WhatsApp, being sure to include the +39 country code before you dial the regular number.

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Emergency Phone Numbers: How To Call For Help In Italy

I hope you’ll never need to use them, but it’s important to know the numbers to call for help if you need it while in Italy.

In Italy, the emergency numbers to call for help are as follows:

• 112: General emergency number (equivalent to 911 in the U.S.) for police, ambulance, and fire services.
• 113: Police emergency number.
• 115: Fire department.
• 118: Medical emergencies.
• 1515: Forest fires.
• 116: Road assistance (ACI – Italian Automobile Club).

The emergency numbers in Italy will work even if you don’t have an international calling plan. Here are the key points regarding emergency calls:

Important To Know:

• Free Calls: All emergency numbers in Italy, including 112 (general emergencies), 113 (police), 115 (fire), and 118 (medical emergencies), can be dialed for free from any phone, including payphones. You do not need to have a calling plan or credit on your phone to make these calls.
• No Prefix Needed: You can dial these numbers directly without any prefixes or area codes. Just enter the number and press call.
• Accessibility: These numbers can be accessed from any mobile phone or landline in Italy, ensuring that help is available regardless of your mobile service provider.
• English Speaking: Your best bet to connect with an operator who is able to speak English is to dial the general emergency number of 112.

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What To Do If You Loose Your Phone In Italy

I never thought I’d be the one frantically searching for a lost phone in a foreign city, but that’s exactly what happened to me in Pisa.

Here’s the story…

We had just picked up a family member from the Pisa airport, and after a quick taxi ride to the train station, I was ready to hop on a train back to Lucca. As I reached into my purse to grab my phone for the train tickets, my heart dropped. My phone wasn’t there.

I suddenly remembered I had placed it on my lap when fastening my seatbelt in the taxi, and it must have slid off my lap onto the floor.

Panic set in.

After frantically trying to call my phone, checking with the local traffic police, and even having other taxi drivers radio the whole fleet, I felt hopeless. But then, our new taxi driver asked a brilliant question: “Have you tried to ping your phone with the Find My app?”

It hit me—I had completely forgotten I could do that!

I quickly called my daughter back in Lucca, and she used her phone to locate mine using the Find My app. She found it and pinged it, even though the volume was off. The sound was faint, but it was enough for the taxi driver to hear it!

My daughter could even tell me the exact street where my phone was. Fifteen minutes later, the same taxi driver who had taken us from the airport pulled up, waving my phone out of the window.

The relief I felt was indescribable—I never thought I’d see it again!

So why am I telling you this? Because losing your phone, whether in Italy or at home, can be a nightmare. But there are steps you can take to make sure that if it does happen, you’ll be prepared to get it back.

Tips for Keeping Your Phone Safe

Here’s how you can avoid the stress I went through—and keep your phone safe while traveling:

Set up the Find My app (or equivalent): Before you even leave for your trip, make sure your phone has location tracking enabled. For iPhone users, the Find My app can help you locate, ping, or even lock your phone remotely. For Android users, Google’s Find My Device offers similar services.

Share your location with someone you trust: This was key to finding my phone in Pisa. Make sure your travel companion or a family member at home has access to your location through Find My, so they can help track it down if it’s lost.

Mark it as lost: If your phone is lost or stolen, you can activate the “Mark as Lost” feature through the Find My app. This locks your phone, displays a message with your contact info on the lock screen, and can help protect your personal information until you recover it.

Consider additional accessories for safety: Since my experience in Pisa, I’ve started using a crossbody phone lanyard to keep my phone secure while traveling. It’s especially helpful on trains or in taxis when I might absentmindedly place my phone on my lap.

Always double-check your belongings before leaving taxis, trains, or restaurants: It might sound obvious, but in the rush of travel, it’s easy to forget the basics. A quick scan of your seat and surroundings can save you a lot of stress later.

Bring a Portable Charger: All the phone service is the world won’t help if your phone battery dies. For days that I know I’ll be on the road for a while and might not have access to charging my phone in an outlet, I always make sure to bring along my portable charger. It can get my phone back

By taking these steps, you’ll not only feel more prepared, but you’ll also have the peace of mind that comes with knowing you have a backup plan if the worst happens. I hope these tips will help you avoid the panic I went through and keep your phone safe during your travels in Italy!

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How to Prevent Your Phone from Being Stolen in Italy

While Italy is generally a safe destination, like any popular tourist spot, there are opportunistic thieves who may target tourists’ valuables—especially smartphones. A few simple precautions can go a long way in preventing your phone from being stolen during your trip.

Don’t keep your phone in open pockets: Your front or back pocket might seem like a convenient place to store your phone, but it’s also an easy target for pickpockets. Instead, keep your phone in a secure, zippered bag or a crossbody bag with a dedicated pocket to minimize the risk of someone slipping it out without you noticing.

Avoid leaving your phone on tables at restaurants or cafés: It’s tempting to set your phone on the table while you enjoy a meal or coffee, but thieves often scan these areas for easy grabs. Keep your phone in your bag or on your lap, out of sight, when you’re not using it. If you need to use your phone, hold onto it and keep an eye on your surroundings.

Be cautious near metro doors: Public transportation, especially in crowded areas like metro stations, can be a prime spot for pickpocketing. Thieves may grab your phone right as the doors close, leaving you no chance to chase after them. To avoid this, don’t use your phone near metro doors, and keep it securely stashed while entering or exiting.

Watch out for distractions: One of the most common pickpocketing techniques involves someone ‘accidentally’ bumping into you or trying to distract you by asking for directions or striking up a conversation. While you’re distracted, their accomplice might swipe your phone. Always be aware of your surroundings, especially in busy or tourist-heavy areas, and hold onto your belongings if you feel someone is trying to get too close.

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Conclusion

When it comes to using cell phones in Italy, you have plenty of options to choose from depending on your travel style, budget, and how much connectivity you need. Whether you go for the simplicity of international roaming, the affordability of an eSIM or local SIM, or the flexibility of portable Wi-Fi, there’s a solution to fit every traveler.

Choosing the best option depends on your travel needs, duration of stay, and how much you plan to use your phone. For short trips focused on data usage, a local SIM or eSIM is often the most cost-effective choice. For longer stays or if maintaining your current number is essential, consider an international roaming plan.

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